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In January 2016, I set up the website, www.problemgambling.ie. The aim was to provide a resource for people affected by gambling-related harm in Ireland, that was independent of the gambling industry. Our website traffic has been steadily growing, along with emails, texts and calls to our helpline. Yesterday, as Gamble Aware Ireland closed down, they redirected their website traffic to our site (with our consent). We expect to see a substantial increase in calls over the coming months.
In addition to the website and helpline service, we also provide outreach services, in the form of talks, workshops and training, nationwide. Our goal is to have at least one problem gambling specialist providing outreach, counselling and group facilitation services in each county.
Currently, we do not have a core funder, to cover the cost of a full-time helpline service. This means that, at present, we can only provide a 'call-back' service (as I am unable to take calls while I'm with counselling clients or delivering outreach). Our fundraising goal for 2018 is €96,000. This would cover the cost of two full-time staff to provide a full-time helpline and outreach service. It would also be used to cover travel and other related costs on the outreach service.
When I tell people what I do for a living, someone will usually say: 'You should get the bookies to pay for that'. And, of course there is a logic to that sentiment: the industry that creates the addictive product should pay to clean up 'their mess'. At a superficial level, this kind of makes sense. The problem with this approach, though, is that addiction services end up working for an industry that they are (or should be) in direct conflict with. International research has shown that between 40% and 60% of gambling industry profits come from people with gambling problems. There is no business in the world that would willingly exclude half of its customers.
Pope Francis recently said: “Gambling companies finance campaigns to care for the pathological gamblers that they create. And the day that the weapons industry finances hospitals to care for the children mutilated by their bombs, the system will have reached its pinnacle.” Scrape the surface and the conflict of interest is quite clear.
The Irish Government does not have a funding stream for problem gambling services. The HSE Service Plan does not mention the word 'gambling' once. Our proposal (in collaboration with the Rutland Center) that a portion of the Betting Duty, which brings in roughly €50 million per year, could be allocated to problem gambling services (instead of the Horse Racing & Greyhound Fund) was unsuccessful.
In short, we need your help.
A monthly donation of €10 per month from 800 people (or €5 per month from 1600 people) would have a radical impact on our ability to support the thousands of people in Ireland who are affected by gambling-related harm, as well as helping us to deliver preventative interventions to at-risk groups (children and young people, in particular).
In Ireland, 1 in 10 of us will be affected by gambling-related harm in our lifetimes. Half of the people who contact our service are family members in distress.
If you would like to help support people affected by problem gambling in Ireland, you can donate here: https://www.problemgambling.ie/donate.html
Barry Grant, CEO, Problem Gambling Ireland
Problem Gambling Ireland is a registered charity. RCN: 20154738
Last week, I was fortunate to get an advance copy of a soon to be released book, 'Tony 10'. Although I had read much about the fall and rise of Tony O'Reilly, over the years (mostly the fall), I found myself very quickly being immersed in the world of Tony's extreme gambling addiction. This is, in part, due to the inimitable writing style of Declan Lynch - a man who has written about his own recovery (from alcoholism) and who has previously written two excellent books on gambling (Free Money & The Ponzi Man). The other part of this winning formula is the story itself.
Tony's story was headline news at the time. A post office manager stealing €1.75 million (in cash) from his employer, gambling every penny on his online account and going on the run to Carrickfergus (when the jig was finally up) is pretty newsworthy. What Declan and Tony have achieved with this book is to give a crystal clear insight into the mind of a man on an all-consuming, relentless downward spiral into the devastating madness of a gambling addiction. And while the figures are astronomical, the same story could be told of the person who is losing every penny they have on payday (or dole day).
One of the standout features of this book, is the fact that Declan had access to Tony's account history. Tony only ever had one online gambling account (with Paddy Power) - so every transaction could be followed in a clear timeline. Because of this, we get to see Tony's progress from making a €1 bet (from a €50 online voucher he had received as a gift) all the way up to winning - and then losing- nearly half a million over the course of two days.
Tony makes no bones about the fact that he is responsible for his actions and that he stole the money. This is undeniable and unjustifiable. However, it is mind-boggling that any gambling operator could ignore the extremely suspicious behaviour that Tony was exhibiting - without ever once raising concerns regarding money laundering, the source of his 'wealth' or the fact that he clearly had a massive gambling problem. In this case, it was Paddy Power, but it would be difficult to believe that any other gambling operator, licensed in Ireland, would have acted any differently. If ever there was an argument for gambling regulation in Ireland - Tony's case is it.
Tony's case (along with so many other cases of gambling related fraud) also highlights the need for stricter controls in workplaces. Tony was regularly gambling at work, while also stealing vast amounts of money and managing to make it through several audits. A large proportion of the people who contact our service have stolen from their employer to feed their gambling.
While most of the book is like watching a car hurtling towards a cliff edge, it does end on a positive note. After Tony's time in treatment (in Cuan Mhuire), followed by his prison sentence, Tony trains to become an addiction counsellor. I really hope that Tony's work as a counsellor, along with his story, can help others to recover from gambling addiction.
My name is XXXXX and I am a compulsive gambler. It’s not always an easy term of description to call yourself, but after many years of problematic gambling, I now accept that’s what I am and, at some level, always will be. With a single voice I have quietly campaigned for changes to the current 1956 gambling legislation, predominately through twitter, submission of a document to the Department of Justice and through participation in a number of studies. It is a welcome development to see that other individuals and, indeed, other groups have taken up the gauntlet in an attempt to achieve change.
I started out gambling on video poker machines in my late teens through to my early twenties. At first, while it was somewhat problematic, it didn’t become a huge problem until I started working away from home and was using my own money. It got completely out of control and - hey presto - I was a gambling addict. While being compulsive, I was also impulsive - eventually having little regard for my most basic needs. Fortunately, I wasn’t married or didn’t have children, so the worst impact was on myself. This was compounded by the fact that, more often than not, I got paid on Thursday and hadn’t a penny left by Friday evening.
I eventually attended Gambler’s Anonymous and managed to stop gambling until early 1997, when one Sunday, while reading the Sunday World, a magazine promoting online poker fell out of the paper. I was immediately interested and couldn’t wait to set up an account on Paddy Power and started playing poker, which I had absolutely no experience of. I quickly maxed out one credit card and then another. Then I was borrowing money from the Credit Union to pay off the cards and quickly maxing out the cards again. This was having an impact on my marriage and children and eventually I lost everything - my wife, my children, my home, my way of life and my sanity. I have been in rehab twice and mostly have not lasted past six months abstention since then.
In more recent years I graduated to land based casinos, playing Blackjack and Roulette. I visited as often as I could, or as often as I had money. Being a compulsive gambler, I could never leave until I lost all my money - no win could ever be enough. It ended up, winning was only a means to allow me to gamble for longer. Bit by bit I self excluded myself from every Casino in Dublin. To be fair to the Casinos they check everyone entering the casino and if you have self excluded yourself they do not allow you to come in to the premises.
Following my casino experience, I moved to automated roulette tables which can be found in all the amusement arcades in Dublin. These machines, in my view, are equally as addictive as the Fixed Odds Betting Terminals, to be found in bookies all over the UK. I have lost a fortune in these machines. The stakes allowed on the automated roulette tables go from €250 to €500, depending on the premises and the location. This is clearly in breach of the current legislation by a mile. It is not enforced and hasn’t been enforced for some time. Gambling regulation and fit for purpose legislation are not going to cure me, or thousands of other problem gamblers. What it will do is give us a chance to change our lives.
Gambling in Ireland is currently governed by the 1956 Gaming and Lotteries Act. Clearly gambling in 1956 was a completely different landscape to what now exists. It is now proposed to introduce some amendments to the the legislation before the end of the year but it falls long short of the Gambling Control Bill which is urgently needed and has been for many years. The new amendment brings a change in stake to €10.00 and a maximum payout of €750.00. While this is welcome, it still allows those machines to take €1200.00 per hour from a gambler.
Most establishments do not display any information on what a problem gambler can do if he or she is experiencing difficulties with managing the gambling. The amendment does not include any requirement on a gambling establishment to display this information. It is a minimum requirement. The new amendment does not include any obligation on a gambling establishment to provide any form of self exclusion - which is mission critical for any problem gambler attempting to limit their opportunities for gambling. Finally, the amendment does not close the loophole for private members clubs, and my belief is that this needs specific mention in the legislation, so that they are brought under the same legislation as any other gambling establishment and are subject to the same limitations and obligations. Overall, any amendment is welcome but we can’t wait another 61 years for fit for purpose legislation.
[Editor: We would like to thank the guest poster for this excellent insight. You can follow him on Twitter: @CompulsiveG
The proposed amendments to the 1956 Gaming & Lotteries Act can be found here (starting on page 82).
The original 1956 Act can be found here. ]
Gambling is something that is socially accepted in Ireland. People turn a blind eye to it and say: "what harm will it do?". I've worked in the betting industry, in total, on and off, for about 13 years.
When I started working in betting shops in the late 80's, betting shops were not what they are like today. Gambling was not sexy back then - smoke filled dingy little places where old men hung out, that was the perception.
Gambling was a problem then, with people addicted, but it's not anywhere on the scale it is today, with online gambling and smartphone gambling 24/7, you can now bet on anything you like in any country you like. Lottery is another form of gambling, but we call that harmless fun.
Having continued to work through the 90's in betting shops, changes were happening as the shops became more plush, but still nothing in comparison to today. I left the betting industry in 1998 and went back in 2010 - and what a difference in 12 years. They now opened 7 days a week and up until 9:30 pm, when evening racing was on (excluding Sundays) and with it came wall to wall betting opportunities. I left the business in 2011 and have never returned. Now they open all year round even if there is no evening racing.
In the year and a half that I was back working in it, something had changed for the worse. We were constantly told to get the punters to bet and bet and bet, with this special and that special. It was like a pub making sure the people drank and drank. Pressure is put on staff to maximize profits at the expense of the punter and if you don't play ball you are out the door. We were told to push virtual racing and lottery as everything is stacked in their favour.
Over the years I've seen people losing their wages, their dole and with wives or husbands coming into the shop looking for the money that their partner had blown. Seeing children shouting: "dad, dad, stop - mammy needs the money". But the betting industry don't care as long as the profits keep rising. The bigger the profit for the industry, means that lots of people are suffering.
As I said earlier, gambling today is a huge problem. You can now bet on your phone using invisible (or so it seems) money. The recent advertisement of Horse Racing Ireland is, for me, a disgrace - where they say: "go to the races - as nothing else feels like it". Children are allowed to gamble at the course on the tote. That should be illegal, as it get's them at an early age and that's what they want.*
The lottery is also dangerous and it's not fun. Try tell that to family who can't put food on the table because one of their parents has spent all of their money on scratch cards.
The legislation of gambling in this country is weak, to say the least, as the industry is given a free hand. I've seen first hand what gambling does to people's lives and the sooner we wake up and see the destruction gambling does, the better.
[We would like to thank the author for this powerful account of life behind the bookmaker's counter. The author has asked to remain anonymous. We have confirmed that the author worked in the gambling industry during the periods referred to in this post]
*Editor's note: Legislation is due to be enacted this year, to end the practice of people under the age of 18 being able to bet at the Tote. At the time of writing, children from the age of 7 are permitted to place bets at state-funded race courses.
Friday 10th Feb 2017: Problem Gambling Ireland CEO & Founder, Barry Grant speaks to Joe about the fact that Ireland is 3rd in the world for gambling losses. Callers discuss the fact that some pubs are taking bets and phoning them in to bookmakers (probably illegally). More on the direct communications and up-selling of National Lottery products, which appears to be in breach of the licence regulations.
Listen here: http://rte.ie/r.html?rii=b9_21129305_53_10-02-2017_
Thursday 9th Feb 2017: More listeners tell Joe that they are asked if they want to buy a lottery ticket when they buy petrol from Topaz. - Mark is a former gambler. He talks about how he quit.
Listen here: http://rte.ie/r.html?rii=b9_21128596_53_09-02-2017_
Wednesday 8th Feb 2017: Gambling has taken its toll on Tommy and Kevin but they are in recovery. Denis is, to all intents and purposes, a professional gambler.
Listen here: http://rte.ie/r.html?rii=b9_21127795_53_08-02-2017_
Tuesday 7th Feb 2017: Stories of gambling addiction and recovery.
Listen here: http://rte.ie/r.html?rii=b9_21127097_53_07-02-2017_
Monday 6th February 2017: Patricia rang Liveline when she found out that her 15-year-old son had lied about his age in order to set up an online betting account. This prompted callers from around the country to share their experiences of gambling addiction.
Listen here: http://rte.ie/r.html?rii=b9_21126459_53_06-02-2017_
It seems fair to say that we live in interesting times. Fine Gael and Fianna Fail's "love that dare not speak its name" has finally come to fruition; a serial-bankrupt, day-glo builder has been selected to rule the world; and a sports-show, funded by a betting firm, discusses gambling addiction three times over the course of one week. If you've been preparing for The Rapture, it's probably time to put on your Sunday best.
The sports-show in question is Newstalk's highly-popular Off The Ball. Last Sunday (27th November), they began their series of discussions with Declan Lynch. Declan had written an article in that day's Irish Independent, entitled: "Is it the right time to derail our gambling supertrain?" Declan has long been at the forefront of raising awareness around gambling addiciton in Ireland and doesn't pull any punches when it comes to highlighting some of the questionable practices of the gambling industry.
At the time, I thought that this was a brave, if somewhat tokenistic move, on the part of the show's producers. Imagine my surprise when, just a few days later (1st December), Ger Gilroy interviewed recovering gambling addict and Tyrone footballer, Cathal McCarron, on the same show. Ger begins by saying: "I think that it's incredibly important that we talk about gambling addiction and about the industry, as well, particularly as, in the sports media, we have a very close relationship with the betting industry and sometimes that can be uncomfortable for us. On a personal level I have seen the devastation that gambling has wreaked on families and on careers." Ger goes on to show himself to be sensitive to, and knowledgable about, the harm caused by gambling addiction.
Just when I was beginning to think that Christmas had come early - ALL of my Christmases came together. This manifested itself in the form of a third discussion on gambling addiction on yesterday's show (3rd December). The panel discussion included Declan Lynch, as well as addiction treatment specialist, Dr Garrett McGovern and recovering substance addict and poker afficionado, John Leonard (AKA, Sober Paddy). The discussion was wide-ranging, intelligent and nuanced. They covered everything from harm-prevention and harm-reduction to the pros and cons of the 12-step treatment model, gambling advertising and the "gamblification" of sport and the sports media. [By "gamblification", I mean the process by which the gambling industry has embedded itself into sporting bodies and media organisations by getting them hooked on their cold, hard cash.]
By the end of the week, I had to take a long, hard look at myself. This no longer looked, sounded or smelled like tokenistic box-ticking from Off The Ball. In fact, this had the whiff of a group of people who might actually genuinely care about the harm that is caused by gambling in this country, while also struggling with the fact that they (and many of their colleagues) are overly-dependent on gambling industry funding.
As an addiction counsellor, I am always looking out for dysfunctional "Black & White Thinking" in my clients. This sort of binary thinking is often a strong indicator of the type of cognitive distortions which can lead to addictions and other issues. "Life is lived in the Grey", I can hear myself saying, over and over again. However, when seeing the harm caused by gambling and other addictions on a regular basis, it can be easy to slip into a Good Guys vs Bad Guys mindset - or, in other words: "If you're not with us, you're agin' us!".
As I work through my own internal conflict on this one, I have to commend Ger Gilroy and the rest of the Off The Ball team on grappling with the Horns of their own Dilemma. It can't be easy to watch the increasing harm caused by gambling in Irish society, while at the same time deal with the financial realities of commercial radio. At least by acknowledging that the "close relationship" can be "uncomfortable" for them, they, to my mind, are making a step in the right direction. As workers in the addiction field will often tell you, "The first step to recovery is admitting you have a problem".
Discussion on gambling starts around half-way through the clip.
Yesterday, it was widely reported that the international gambling operator, Paddy Power, was found, by the UK Gambling Commission, to have "encouraged a problem gambler (called 'Customer A') to keep betting until he lost five jobs, his home and access to his children". Many, who have an interest in the gambling addiction field, would not be surprised by this. What is surprising about this story is the fact that staff actually raised concerns about the problem gambler's situation, as he was working 5 jobs, but had "no money". For some readers, this may seem like basic common decency - like the bartender telling you when you've had enough. However, some weeks later, when the betting shop manager informed a more senior member of staff that the problem gambler in question would be visiting the shop less frequently, they were advised: “steps should be taken to try to increase Customer A’s visits and time spent in the gambling premises”.
This type of sharp practice is "grossly at odds with the licensing objective of preventing vulnerable people from being exploited by gambling", according to the UK Gambling Commission. Unfortunately, in my time counselling problem gamblers, I have been told, time and time again, that this type of practice occurs across the board with all gambling operators in Ireland. Enticements are offered to gamblers who are clearly in active addiction - which is not strange, considering that in most jurisdictions, at least 35% of gambling industry profits are made from problem gamblers (data for Ireland is not currently available).
In fact, a gambler is far more likely to be barred from a gambling establishment if they are winning regularly than if they are losing every penny they have - potentially leaving themselves and their families destitute.
Customer A was only advised to seek help for gambling addiction in August 2014, when a Paddy Power staff member met him on the street and learned that he had lost all of his jobs, was homeless and had lost access to his children.
The "responsible gambling" page of Paddy Power's website states: "We believe in fair play – not just for customers enjoying a bet, but in everything we do – and our practices are among the most responsible in the industry. We know that some people have problems with gambling, and we recognise that they need education, treatment, and support. All of our customer service agents are certified by GamCare and undergo regular GamCare training to ensure they offer the most professional service possible to those who might be suffering from a problem with gambling."
I do not want it to seem like I am on a crusade against Paddy Power. This type of immoral, unethical practice exists across the gambling industry. A brief look at the William Hill Staff Handbook (below), shows the typical attitude.
Regulation of the gambling industry is the only approach with any hope of having an impact on these utterly parasitic and predatory practices. Gambling operators consistently prey on vulnerable addicts, with little or no concern for their welfare or that of their children and other dependents.
I urge the new government to enact the Gambling Control Bill as soon as humanly possible.
In 2013, the Heads of the Gambling Control Bill were published. The purpose of the proposed legislation is to replace the out-of-date and un-fit for purpose, Betting Act 1931 and the Gaming and Lotteries Act 1956. The proposed legislation seeks to regulate gambling in order to ensure:
All of these proposed measures would be welcomed by Problem Gambling Ireland, as the current vacuum in legislation only serves to create an environment where gambling-related harm can thrive. A dedicated Gambling Regulator with the power to press criminal charges against gambling licence-holders who breach the proposed laws would greatly reduce some of the sharp practices currently in evidence. Also, a Social Fund, into which gambling licence-holders would be compelled to contribute, would greatly increase the provision of dedicated gambling addiction services in the areas of treatment, prevention, education, research and evaluation.
However, the response from one of Ireland's Gambling Industry heavy-weights, Paddy Power, may be indicative of the general attitude to the proposed legislation within the industry. In their submission to government in relation to the Heads of the Bill, they stated "We are concerned however by the proposal to apply the contribution to the Social Fund based on turnover (Head 80) given the intense international competition for online gambling and the narrow margins which generally apply for gambling products. We would encourage the Department to explore models from other jurisdictions that have similar systems in place which are working effectively, for example the UK where operators contribute voluntarily to the Responsible Gambling Trust (RGT) on a flat rate based on scale". It is worth noting that only 63% of gambling licence-holders in the UK actually contributed to the fund in 2014/2015 and that they raised the paltry sum of £6.5 million from an industry which posted profits of of £1.42 billion in 2013 from Fixed Odds Betting Terminals alone. Paddy Power's pre-tax profits for 2014 were €166.6 million.
Surprisingly, Paddy Power, who are renowned for pushing the boundaries in their advertising campaigns, also took issue with the Department of Justice's proposals in relation to advertising and sponsorship. The gambling giant would prefer Codes of Practice and Codes of Conduct in gambling advertising (which already exist) rather than primary legislation. Paddy Power give the following example: "a failure to remove online promotional material within 12 hours could trigger a summary prosecution and sponsorship of an adult sports team which has one 17 year old player would infringe Head 74. We would respectfully query if such granular restrictions would be workable in practice.". I have no doubt that Paddy Power and other gambling industry members would have some difficulty with any restrictions, granular or otherwise, as it limits their ability to actively encourage problem gambling (which generates up to 75% of gambling industry profits in some jurisdictions) and to (inadvertently) promote gambling to children by advertising before the watershed and through sports sponsorship.
Some facts on gambling in Ireland and globally:
On behalf of the estimated 240,000 people in Ireland, whose lives are negatively impacted by gambling-related harm, all of us at Problem Gambling Ireland ask that the new Government act quickly to enact the Gambling Control Bill.
The Gambling Industry seem to want to place the onus for responsible gambling solely with their customers. It would be nice to see industry members taking responsibility for operating ethically. At present, bookmakers in Ireland take bets on children's sporting events. The GAA have made a proposal to government that the Gambling Control Bill, the Heads of which were published in 2013, would legislate against gambling on juvenile sports. In the meantime, the Gambling Industry could and should do the decent thing and end this practice voluntarily. However, in a statement to the Irish Tines yesterday, both Paddy Power and Boyle Sports refused to do so.
In a research paper into problem gambling in Ireland, published by UCD last year, they found that problem gambling in adolescents was 2-3 times that of adults. Gambling on the outcome of children's sports only serves to introduce minors to the world of gambling, which, of course, benefits the Gambling Industry while also increasing the potential for gambling-related harm.
Barry Grant, Addiction Counsellor, Founder.